Support

Cancel Membership

If you registered using CCBill cancel by phone: 888-596-9279 or email at support@ccbill.com

If you registered using Epoch cancel by phone: 800-893-8871 or email at billing@epoch.com

If you are unable to find an answer to your technical question, please email us at the email at the bottom of the page.

What do I do if my video playback is choppy?

There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:

1.     Select a lower video quality. The default quality is set to “HD is off”.  If you select “HD is on” it may be too heavy for your current internet connection. Ensure  “HD is off” if your playback is choppy or slow.

2.     Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.

3.     Stop any files that you may be downloading in the background.

4.     Try closing other browser tabs if you have many opened.

5.     Try another browser and see if that helps. We recommend the latest versions of the following browsers: Google ChromeFirefox.

I get a black screen when trying to play back videos, what should I do?

This may be because you don’t have the latest version of Adobe Flash Player installed. You can get the latest version here.

I can’t log in, why is that?

You may be using the wrong username/password combination to log in. Make sure you use your username to login and not your email address. Check the purchase confirmation email we sent you upon signing up if you don’t recall your username. If you can’t find it, try checking your email account’s spam folder.  It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised or repeated multiple logon attempts have been made. Your personal data is secure and no transactions can be made during this ban period.

I forgot my password, how do I retrieve it?

In order to obtain your password, click the link “Lost your password?” found on the login page or click here.

You will then be asked to provide the email address you used to join the site with. Once completed, your password will be e-mailed back to you. If you aren’t receiving your password via email, be sure to check your email account’s spam folder.

I think I have encountered a bug/glitch. Where can I report it?

If you have spotted a bug or technical glitch with the website, we invite you to report it at info@hotchicksonly.com.  Here you can report technical problems, suggest improvements, and help us build a better experience for you.  We support all the latest versions of major web browsers.  For the best experience we recommend that you use Google Chrome or Firefox.

All Other Questions

email info@hotchicksonly.com